Everything you need to get help with PureDecode. Can't find your answer? Email us — we read every message.
Email: support@puredecode.com
We usually reply within 1–2 business days.
Tap Scan, then take a photo of the printed ingredient list (not the front of the pack). Point at a flat, well-lit label. In a few seconds you'll get allergens, halal/vegan status, an A–F additive grade, and more.
Go to Settings → Allergens → Set your allergens and tap the ones you have. From then on, any scan that finds one of them shows a bold red warning at the very top — including "may contain" cross-contamination warnings.
An optional toggle in Settings → Health. When on, each scan flags high-GI and added-sugar ingredients (like high-fructose corn syrup and maltodextrin) — helpful if you manage diabetes or a low-carb diet.
Yes — scanning is free to start, no account needed. There is a monthly free-scan limit; an optional subscription or top-up removes it. You can try the app in your browser first, no sign-up required.
Many, including Japanese, Chinese, Arabic and Malay — great for imported and foreign-language packaging.
PureDecode reads what's printed on the label to give you fast guidance. It is not medical advice and can make mistakes. It cannot detect an allergen that isn't listed on the label (for example, an undeclared-ingredient recall). Always double-check the label and consult a qualified professional about allergies or dietary needs.
We don't require an account and never collect your name, email, or location. Your scan history and allergen profile stay on your device. See our Privacy Policy for full details.
Subscriptions are billed by the App Store or Google Play — manage or cancel them in your device's subscription settings. On the web version, use the billing link in your purchase receipt.